CUSTOMER SERVICE

Shipping

At Discordance we endeavour to get your products to you as quickly as possible.

All our products are made to order so please allow up to 5-10 working days before your item is shipped.

All items are carefully wrapped and packaged before dispatch.

Purchases made on the weekend/public holidays will be processed on the next working business day.

Please ensure your delivery address is correct. Discordance cannot be held responsible for incorrect delivery details.

If no-one is home when your parcel is delivered you will be given a postage slip and required to pick it up from your nearest post office.

Once the package is sent it is out of our hands and Discordance does not assume any responsibility for the parcel if damage or loss occurs.

Shipping within Australia is sent via express postage for $10.00. You will be notified via email once your parcel is sent and given your tracking number. Express delivery has an expected delivery time of 1-5 days Australia wide

International shipping: We are currently offering a $10.00 flat rate for international shipping. This is for a limited time only.

Returns

Returns or exchanges are accepted on goods within 14 days from the date of sale with proof of purchase. Items received outside this period will not be accepted. Sale items are not eligible to be exchanged or returned unless faulty.

Faulty

Discordance will gladly exchange or refund your product if it is faulty. Our products are not refundable for change of mind purchases or wear or tear from the customer.

If your product is faulty you must contact us via email at sales@discordance.com.au. Only emails with photo evidence and evidence of purchase will be processed. If you have not supplied us with the above details your claim will be disregarded.

All faulty items must be sent back to us via express postage, must be in their original packaging with all tags and collateral items intact.

Wrong Size

If you have received the wrong size and wish to exchange for a different size Discordance will gladly exchange it/resize it for you. Discordance will not refund the delivery cost for you to send the product back to us, but the delivery back to you will be free. All returns for exchange must be send via express postage.

If you have received the wrong size and wish for a complete refund we will gladly refund you as long as the product is returned to us via express postage and it’s original state and packaging with all tags and collateral items intact.

All faulty/return/exchange items must be sent back to us via express postage, must be in their original packaging with all tags and collateral items intact.

Acceptance of goods

The buyer is responsible for the inspection of goods before removing any attached tags/labels. If in a rare case a fault does occur, please notify us in accordance with our Returns Policy.

Currency

Note that all product prices indicated and payments made on this site are in Australian Dollar Currency. (AUD$) All prices include Goods and Services Tax, (GST) and other taxes and duty where relevant.
Discordance cannot be held responsible for any taxes or custom charges.

Buying on the site

Discordance reserves the right to reject any purchase order if; an item is out of stock, payment has not been received or a pricing error has occurred
Discordance reserves the right to reject any purchase order from any customer at any time and at our discretion.
If we are unable to fulfil your order following the above reasons, we will contact you by email advising you of this.
Discordance endeavours to keep the website as up to date as possible but cannot guarantee that any particular item will be available. If you have bought an item that cannot be supplied we will issue a full refund.

Sizing

Discordance offers the following measurements for our products. These measurements are a guide and are for use on discordance.com.au only and not in conjunction with any other site/company. Discordance cannot be held responsible for you choosing the wrong size.

Please use these size measurements as a guide only for products that do not have a set size in their product description.

 

Custom sizes are very common and Discordance is more than happy to make custom sizes for our customers if their size is outside our range. If you need a custom size, please contact us via sales@discordance.com.au


 

Chain Necklaces 

Please see the product information for the length of the necklace

 

For a custom size please email: sales@discordance.com.au


 

Earrings

Please see the product information for the drop length of the earrings

 

For a custom size please email: sales@discordance.com.au


 

Bracelets

Measure your wrist where you would be happy to wear the bracelet and have it sit comfortably on your wrist.

Small                14cm  Circumference

Medium           16cm  Circumference

Large                19cm  Circumference

 

For a custom size please email: sales@discordance.com.au


 

Chokers

Measure your neck where you would be happy to wear the choker and have it sit comfortably on your neck.

Most of our chokers are made to sit in the middle of your neck. Where this is not the case, a circumference measurement will be visible on the product page.

Small           30cm  Circumference

Medium      33cm  Circumference

Large           36cm  Circumference

 

For a custom size please email: sales@discordance.com.au


 

Rings

Measure your finger where you would be happy to wear the ring and have it sit comfortably on your finger.

 

3      4.7cm Circumference

4       5cm Circumference

5        5.2cm Circumference

6       5.4cm Circumference

7        5.7cm Circumference

8       6cm Circumference

9       6.2cm Circumference

10       6.4cm Circumference

11       6.7cm Circumference

12       7cm Circumference

13       7.2cm Circumference

14       7.4cm Circumference

15       7.7cm Circumference

 

For a custom size please email: sales@discordance.com.au